Terms & Conditions
Please read this agreement carefully before using the services of the Ural Storeroom online store.
Agreement on the use of the services of the online store site "Ural pantry".
This Agreement, hereinafter referred to as the “Agreement”, is concluded between the Uralskaya Kladovaya online store, owned by individual entrepreneur Kolyaskin Nikolay Alexandrovich, having an Internet address of www.ural-klad.ru, hereinafter referred to as the “Internet Store” or “Site”, and the user of the online store services, hereinafter referred to as the “Buyer”, and determines the conditions for the acquisition of goods through the Site.
1. Key points
1.1 This Agreement is concluded between the Buyer and the Online Store at the time of placing the order. The Buyer confirms his agreement with the conditions established by this Agreement by putting a mark in the column "I agree with the terms of the Agreement" when placing an order.
1.2 This Agreement, as well as information on the product presented on the Site, is a public offer in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation.
1.3. The provisions of the Civil Code of the Russian Federation on retail sale and purchase (§ 2 chapter 30), as well as the Law of the Russian Federation “On Protection of Consumer Rights” of 07.02.1992 No. 2300-1 and other legal acts adopted in paragraph 1 apply to relations between the Buyer and the online store. accordance with them.
1.4. The buyer can be any natural or legal person capable of accepting and paying for the goods ordered by him in the manner and on the terms established by this Agreement, in the territory of the Russian Federation and the CIS.
1.5. The buyer is responsible for the accuracy of filling out all the points on the order form. In the event of errors or incomplete information in the fields “Name” and “Delivery address”, the responsibility for the execution of the order is completely removed from the online store.
1.6 The Site Administration has the right to refuse to provide the Buyer with the Services at any time before receiving payment without explanation.
1.7. The return of funds to the Buyer is carried out by the same method and to the same payment details that were used to pay for the services of the online store.
1.8. The online store reserves the right to amend this Agreement and sells various goods from suppliers as a result of an agreement between the Buyer and the online store, which is concluded through the acceptance of the Offer.
1.9 This Agreement shall be considered in the form as published on the Site, and shall be applied and interpreted in accordance with the legislation of the Russian Federation.
1.10 Services are considered to be fully provided by the Online Store from the moment the goods are transferred to the Buyer as one of the delivery methods.
2. Product Information
2.1. The goods are presented on the Site through photos and / or video samples owned by the online store.
2.2. The product shown in the photo is only a sample. Goods transferred to the buyer may vary slightly.
2.3 Each photo sample is accompanied by text information: article number, price and description of the goods.
2.4. The price of the goods indicated in the online store may be changed unilaterally by the online store.
2.5.1. If, at the time of the change in the price of a product in the online store, an order that includes this product has already been paid by the Buyer, the cost of this order remains unchanged.
2.5.2. If, at the time of the change in the price of a product in the online store, an order that includes this product has already been completed but not paid by the Buyer, the online store informs the Buyer by e-mail about the change in the price of the goods and the value of the order. The buyer has the right to refuse to pay and cancel the order. If it is impossible to contact the Buyer to notify him of a price change, this order is canceled by the online store.
2.6 The online store reserves the right to expand and reduce the product offer on the Site, to regulate access to the purchase of any goods, as well as to suspend or terminate the sale of any goods at its sole discretion.
3 Order of purchase of goods
3.1. The order is executed by the Buyer independently on the Site. Details of placing an order through the Site are described in the "How to Buy" section.
3.2 After placing the order, an invoice is sent to the Buyer's e-mail confirming the acceptance of the order, indicating the names of the selected goods and the total amount of the order, which is an integral part of this Agreement.
3.3 In the absence of goods in the warehouse, the manager of the online store is obliged to notify the Buyer about this (by phone or by email).
3.4. If there is no product, the Buyer has the right to replace it with another product or cancel the order.
3.5. The Buyer has the right to refuse the ordered goods at any time prior to sending it to the Buyer, notifying the Online Store in advance (by phone, by e-mail).
4. Delivery and acceptance of goods
4.1. Delivery of goods ordered in the online store, in the agreed quantity and assortment, by courier, Russian Post or other transport company selected by the buyer.
4.2. Sending and delivery of the ordered goods is carried out within the time agreed upon with the Buyer.
4.3. Delivery and delivery to the buyer are carried out in accordance with the delivery dates specified in the delivery contracts of the transport company selected by the buyer and depend on the distance from the point of departure - Moscow.
4.4. In case of mechanical damage to the parcel, in order to obtain a guarantee exchange, the Buyer is obliged to open the parcel and draw up an autopsy certificate in the presence of the delivery service employee.
5. Payment for goods
5.1. When ordering goods, the Buyer makes a 100% prepayment. Payment is made in any convenient way for the Buyer provided by the payment system used in the online store.
The goods are paid in Russian rubles and in another currency at the rate of the payment system.
5.2. A gift certificate can be used to pay for the order.
5.2.1. The amount of the gift certificate can be used once.
5.2.2. Gift certificate is not subject to exchange and return.
5.2.3. The difference between the amount indicated in the certificate and the order amount is not refundable.
6. Return and exchange of goods
6.1. The Buyer has the right to return the Good Quality Goods purchased by him within 7 (seven) days, not counting the day of sale.
6.2 The right specified in clause 6.1 may be exercised if:
- the goods were not in use;
- preserved its presentation, consumer properties;
- there is a sales receipt or cash receipt or other document confirming payment for the specified goods;
- The manufacturer’s tag has been saved.
6.3. The procedure for the exchange (return) of goods is established by the online store.
6.4. Refunds to the Buyer shall be made within 10 working days after a positive decision of the examination (the examination of the quality of the Goods as inappropriate by the examination in accordance with the payment method), or upon receipt of the returned goods by the seller.
6.5. The costs associated with the exchange (return) of the Goods in accordance with this section shall be borne by the Buyer.
6.6. The online store has the right in its service policies to establish other conditions for the return and exchange of goods that do not worsen the conditions of the Buyer in accordance with this Agreement and the law.
6.7. Inspection and quality control of the goods is carried out at the time of transfer of the goods to the buyer. Claims on the quality and non-compliance of the goods with the agreed conditions when placing an order are not accepted after signing the documents on acceptance of the goods.
6.9. The goods made by the individual order of the buyer are not subject to exchange and return.
7. Responsibility of the parties
7.1. The online store is not responsible for any expenses of the Buyer or direct or indirect damage that may be caused to the Buyer as a result of using the online store services caused to the User as a result of the use or inability to use the Services and incurred as a result of errors, omissions, interruptions in work, deletion files, changes in functions, packaging defects, delays in the transmission of data, etc., that occurred through no fault of the online store.
7.2. The online store is not responsible for the actions of related services and services used to provide the Services to the Buyer, but not belonging to the online store, such as banks, transport companies, Internet providers, e-mail services, payment systems, etc. .
7.3. The Buyer agrees not to make the Site a defendant or a co-defendant for any obligations and expenses related to damage caused to the Buyer as a result of the actions of third parties, including, but not limited to the Internet store and transport companies.
8. Obligations of the Buyer
8.1. The buyer undertakes to independently familiarize himself with the text of this Agreement, to check for changes to the Agreement and its annexes.
8.2. The buyer agrees to provide the online store with all the necessary information in a timely manner to complete the required service and submit the order. With a lack of necessary information, the online store reserves the right not to provide services to the buyer.
8.3. The buyer agrees to pay bills on time. The online store does not provide service to the Buyer if the funds provided by the Buyer are not enough to provide the Services.
8.4. Save documents confirming payment for online store services.
9. Responsibilities of the online store
9.1. The online store is obligated to provide the Buyer with the Services and fulfill the Buyers' requirements regarding the Services if the Buyer's request does not contradict the rules and restrictions on service set forth in this Agreement.
9.2. Keep confidentiality of data about the Buyer. Information about the Buyer can be provided only in cases stipulated by the legislation of the Russian Federation.
9.3. Provide the Buyer with the opportunity to receive information about the status of his order.
9.4. Duration of the Agreement, change of conditions and termination of the provision of services.
9.5. The agreement is valid from the moment of its acceptance by the Buyer until the moment he receives the goods.
9.6. The online store has the right to terminate the provision of all Services if the buyer violates this Agreement.
9.7. If the Buyer provides incorrect information about itself or the Online Store has serious reasons to believe that the information provided by the Buyer is incorrect, incomplete or inaccurate, the Online Store has the right to suspend or cancel the Buyer's order and refuse to use its Services, or parts thereof.
9.8. The online store has the right to terminate the provision of the Services if the Buyer inflicts damage to the online store or to third parties by indirect violation of the terms of this Agreement.
9.9. Upon termination of the Services, the Online Store is not responsible for the notification or non-notification of any third parties about the deprivation of Buyer's access and for possible consequences resulting from such a warning or its absence.
9.10. Continued use of the Services 10 days after notification of a change in the current terms of the Agreement will be considered as consent to the amendments and additions. In case of disagreement with the amendment of the terms of the contract, the Buyer must within a specified period send a notification of his disagreement to the email address email@example.com.
9.11. The online store is not responsible for the notification or non-notification of any third parties about the termination of the Agreement and for the possible consequences resulting from such a warning or its absence.
10. Settlement of disputes
10.1. Buyer claims are accepted electronically no later than 7 (seven) business days from the time the incident occurs. Claims are considered within a period not exceeding 10 (ten) business days.
10.1.1 Email address for claim: firstname.lastname@example.org
10.2. In the event of any disputes or disagreements related to the execution of the Agreement, the Parties will make every effort to resolve them through negotiations between the Parties. If disputes are not resolved through negotiations, disputes shall be resolved in the manner prescribed by the legislation of the state of the Russian Federation. In the event of unresolved claims between the parties, each of them may protect its violated rights in the manner established by the legislation of the Russian Federation.
10.3. If any clause of this Agreement is not subject to literal execution, it shall be interpreted in accordance with applicable law taking into account the initial interests of the Parties, while the remaining part of the Agreement continues to be fully operational. The prevailing practice of the parties' behavior or the practice of providing similar services cannot be a reason for changing the provisions of this Agreement.
10.4. For all other matters not provided for in this Agreement, the Parties shall be governed by the current legislation of the Russian Federation.
11. Processing of personal data.
11.1. In accordance with Federal Law of July 27, 2006 No. 152 “On Personal Data”, the personal data subject provides the online store “Ural Storeroom” (hereinafter the “Operator”) with consent to the processing of personal data specified by me in the communication forms (feedback, web chat, callback order forms) on a site on the Internet, owned by the Operator.
11.1.1. The composition of the provided personal data is as follows: full name, email address and phone number, delivery address, payment data.
11.1.2. The purposes of processing my personal data are: providing messaging, delivering the ordered goods, informing about new arrivals of goods, informing about various actions.
11.1.3. Consent is granted to perform the following actions (operations) with the personal data specified in this consent: collection, systematization, accumulation, storage, clarification (updating, changing), use, transfer (provision, access), blocking, deletion, destruction, carried out as with using automation tools (automated processing), and without the use of such tools (manual processing).
11.1.4. Providing the Operator with any information about himself that is not contact and not related to the purposes of this consent, but